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Shipping & Returns

Shipping & Returns

 

Paradise Ranch Designs offers the following shipping options (within the United States):

1) FREE STANDARD SHIPPING

2) EXPRESS SHIPPING for $25.00


Payments can be made online using the following credit cards:

Visa, Mastercard, American Express, Discover, Paypal


Sales Tax

Applicable sales tax will be charged on total merchandise, not including shipping and handling fees, for orders shipped to California.


Orders placed before 2pm PST, excluding weekends and holidays, of in stock items typically ship the same day from our fulfillment center California. Items listed as pre-order or backordered will be shipped as soon as the items are available. Occasionally, due to popular demand, an item designated as in stock may in fact be out of stock at the time that you place your order. In such instances, we will notify you and will ship your order as soon as the item is available.


Signature Required for Orders over $1,500

A signature is required for delivery of orders over $1,500.


Return Shipping

For your convenience, we include a return shipping label with all orders shipping within the contiguous United States. A $15 charge is applied to all shipments sent with our return label.


Tracking

We mainly ship via UPS. You will receive a tracking email from us when your package ships.


PO Boxes

Unfortunately, we cannot ship to PO boxes.


Returns & Exchanges

ALL "SALE" ITEMS PURCHASED ARE FINAL SALE. We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 20 days of purchase as long as the items are in saleable condition with all tags attached. To return items purchased online, send the items, your return receipt and a brief explanation to the address listed below. For your convenience, we include a UPS return shipping label in all packages shipping within the contiguous United States. If you ship your package using our label, a $15 shipping charge is applied. When using our UPS return label, drop off at a UPS drop box, store location, or schedule a pickup (additional fees may apply). If you need to exchange an item for the same item in a different size or color, you will not be charged for the reshipment of the item to you. If you exchange an item(s) for a different item(s), you will be charged a new shipping fee to your original method of payment based on the value of the new items. Credits will be issued in the original payment method, excluding any applicable shipping charges. Returns and exchanges are typically processed within 3 business days of receipt.

Online Merchandise Returns

Paradise Ranch Designs

9220 La Tuna Canyon Rd

Sun Valley, CA 91352

If you need further assistance with the return of an item purchased online, please email us at info@paradiseranchdesigns.com.

International

Paradise Ranch Designs currently ships only to the following countries: United States